FAQ
Do you gift wrap?
Absolutely! We're happy to gift wrap you order & include a note. Please just indicate any message in the note of your order when checking out.
The majority of our shipments go out via UPS. When your order ships, you'll receive a shipping notification with tracking details and shipping provider. Some of our small items will ship via USPS. We are not responsible for lost or stolen packages. If this is something that worries you, then we suggest to please have your order shipped to a work or friend's address.
What shipping provider do you use?
Yes. We have re-opened international orders from a limited number of countries outside the US. International orders ship USPS, and we are not responsible for any additional duties, fees or customs that you may have to pay in your country. We can not control what these may be. We are not responsible for lost or stolen packages.
International orders will ship out within 2-6 business days, and typically take approximately 2 weeks, however if the package gets stuck in customs it may add additional time.
Do you ship international orders?
Shipments go out in 2-4 business days and ship either UPS Ground or USPS priority mail. If you have a rush or date you need an item by, please contact us at hello@calhounandconyc.com with the subject RISH SHIPMENT in the subject line. We will always do our best to accommodate.
How long until I receive my order?
Do we accept returns?
Yes. A return may be made within 14 days of the delivery date indicated on your tracking info.
How do I make a return?
If you need to make a return, please contact us with the email subject RETURN within 14 days of receipt. We will send you a mailing label to return your item in all original packaging. Once your purchase is returned back to us you will be refunded. The return shipping cost and the original shipping fee will be deducted from your refund amount.